In the event you need to cancel or reschedule an appointment, please advise us at least 48 hours before the start of your appointment to avoid a penalty. A 50% charge will be applied to the client credit card on file in the event that our cancellation policy is not met. The cancellation notice can be given either via email (firstname.lastname@example.org) or via Lisa Dinh online booking system (if before the cancellation period). This provides other clients an opportunity to take your appointment should you no longer be free to keep yours. Credit card details are requested to secure all bookings and updated accordingly if the date expires.
If an appointment is missed without cancelling or rescheduling, you will be charged for the full cost of the appointment to the credit card on file. At Lisa Dinh Hair Studio, we strive to accommodate our clients to the best of our ability. In order to do so, all client appointments are confirmed approximately 7 days prior to the appointment via text message, email or both depending on your profile preference. Please insure your contact details are correct and up to date, as a non-contactable client may result in the appointment being cancelled.